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Audio/Video Lessons
Presented with engaging visuals & fully narrated to guide you through learning the content
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Free Trial Available
Try before you buy. Access the class to see the full course outline & several unlocked lessons
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Industry Leading Support
Our customer service sets us apart. Call, email, chat. We're here for you every step of the way.
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Expert Led Instruction
Industry leaders and subject matter experts provide engaging content, tools & expert advice
About This Course
Do you know when and how to escalate an issue? This course will show you the 7 guidelines to follow in escalating an issue to closure. Done right, escalations are a healthy and important business tool in any organization. They can help a team function more effectively in resolving conflict quickly and maturely. This course will also work through exercises and answer frequently asked questions regarding escalations.
Earn 3 PDUs that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.
This course is also available in the Neal Whitten – 5-Course Series and the PDU Passport, our all-access pass to every InSite PDU course.
Free Trial Available
Get immediate access to our virtual classroom, the full course outline and several unlocked modules to give you a better feel for the content, author and overall class experience.
Get Started!What You Will Learn
- When to Escalate
- How to Escalate
- Escalations as a Business Tool
- Conducting Effective Escalations
- Answers to FAQs
- Escalation Approaches
- Escalation Examples
- Final Assessment
Key Takeaways
- Case Studies
- Exercises
- Organizational Chart Example
- Power Snippets
- Reinforcement Quiz
Authors
PMI Talent Triangle™
Power Skills PDUs:
3.5Ways of Working PDUs:
0Business Acumen PDUs:
0Who Chooses Velociteach
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Audio/Video Lessons
Presented with engaging visuals & fully narrated to guide you through learning the content
-
Free Trial Available
Try before you buy. Access the class to see the full course outline & several unlocked lessons
-
Industry Leading Support
Our customer service sets us apart. Call, email, chat. We're here for you every step of the way.
-
Expert Led Instruction
Industry leaders and subject matter experts provide engaging content, tools & expert advice
About This Course
Do you know when and how to escalate an issue? This course will show you the 7 guidelines to follow in escalating an issue to closure. Done right, escalations are a healthy and important business tool in any organization. They can help a team function more effectively in resolving conflict quickly and maturely. This course will also work through exercises and answer frequently asked questions regarding escalations.
Earn 3 PDUs that can be applied towards the following certifications: PMP, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.
This course is also available in the Neal Whitten – 5-Course Series and the PDU Passport, our all-access pass to every InSite PDU course.
Who Chooses Velociteach
Free Trial Available
Get immediate access to our virtual classroom, the full course outline and several unlocked modules to give you a better feel for the content, author and overall class experience.
What You Will Learn
- When to Escalate
- How to Escalate
- Escalations as a Business Tool
- Conducting Effective Escalations
- Answers to FAQs
- Escalation Approaches
- Escalation Examples
- Final Assessment
Key Takeaways
- Case Studies
- Exercises
- Organizational Chart Example
- Power Snippets
- Reinforcement Quiz
Target Audience:
Best for PMP, CAPM and PgMP certification holders.PMI Talent Triangle™
Power Skills PDUs:
3.5Ways of Working PDUs:
0Business Acumen PDUs:
0Frequently Asked Questions
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Will I earn Professional Development Units (PDUs)?
Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.
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What is the Talent Triangle, and how does it impact my PDUs?
PMI requires that you earn a minimum number of 8 PDUs in Ways of Working, Power Skills, and Business Acumen categories. This course qualifies for 3.5 Power Skills PDUs towards your recertification.
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How long will I have access to this course?
If you purchase the individual course or the Neal Whitten Bundle, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.
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When will I be able to access this course?
Upon purchase, this course will automatically be added to your account. If you purchased this individual course or Neal Whitten Bundle, your 6-month access period will not begin until you activate the course key. Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.
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How long will it take me to complete the course?
You will earn 3.5 PDUs for completing this course. Therefore, it should take you about 3.5 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.
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Can I access this course from a mobile device?
Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.
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How do I report my PDUs?
You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.
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