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Audio/Video Lessons
Presented with engaging visuals & fully narrated to guide you through learning the content
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Level Up
Soak up practical advice from experts and take your performance to the next level.
About This Course
Client Satisfaction Surveys are surprisingly not commonly utilized on most projects. Based on their value in influencing the success of a project and increasing the likelihood of the success of the resulting product or service being created, these surveys are clearly a missed opportunity. In this course, Neal Whitten demystifies Client Satisfaction Surveys and shows you how to create and implement surveys during a project and at the completion of a project. As a project manager, if you do not routinely survey your clients for feedback, then you cannot really know what they think about your performance, the project’s progress and whether or not you are meeting their expectations.
Earn 3 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, CAPM, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.
This course is also available in the Complete Your Talent Triangle bundle and the PDU Passport, our all-access pass to every InSite PDU course.
Free Trial Available
Get immediate access to our virtual classroom, the full course outline and several unlocked modules to give you a better feel for the content, author and overall class experience.
Get Started!What You Will Learn
- Client Survey Benefits
- Client Survey Steps
- Establish Survey Goals
- Identify Survey Audience
- Survey Tools
- Create Survey Questions
- Administering Surveys
- Client Survey Metrics
Key Takeaways
- Business Acumen PDUs
- Certificate of Completion
- Power Snippets
- Sample Client Survey
- Sample Survey Questions
PMI Talent Triangle™
Power Skills PDUs:
0Ways of Working PDUs:
0Business Acumen PDUs:
3Who Chooses Velociteach
-
Audio/Video Lessons
Presented with engaging visuals & fully narrated to guide you through learning the content
-
Level Up
Soak up practical advice from experts and take your performance to the next level.
About This Course
Client Satisfaction Surveys are surprisingly not commonly utilized on most projects. Based on their value in influencing the success of a project and increasing the likelihood of the success of the resulting product or service being created, these surveys are clearly a missed opportunity. In this course, Neal Whitten demystifies Client Satisfaction Surveys and shows you how to create and implement surveys during a project and at the completion of a project. As a project manager, if you do not routinely survey your clients for feedback, then you cannot really know what they think about your performance, the project’s progress and whether or not you are meeting their expectations.
Earn 3 Professional Development Units (PDUs) that can be applied towards the following certifications: PMP, CAPM, PgMP, PfMP, PMI-ACP, PMI-BA, PMI-RMP, and PMI-SP.
This course is also available in the Complete Your Talent Triangle bundle and the PDU Passport, our all-access pass to every InSite PDU course.
Who Chooses Velociteach
Free Trial Available
Get immediate access to our virtual classroom, the full course outline and several unlocked modules to give you a better feel for the content, author and overall class experience.
What You Will Learn
- Client Survey Benefits
- Client Survey Steps
- Establish Survey Goals
- Identify Survey Audience
- Survey Tools
- Create Survey Questions
- Administering Surveys
- Client Survey Metrics
Key Takeaways
- Business Acumen PDUs
- Certificate of Completion
- Power Snippets
- Sample Client Survey
- Sample Survey Questions
Target Audience:
All project managers. Best for PMI® certification holders.PMI Talent Triangle™
Power Skills PDUs:
0Ways of Working PDUs:
0Business Acumen PDUs:
3Frequently Asked Questions
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Will I earn Professional Development Units (PDUs)?
Yes, you can! All of our InSite courses qualify for Professional Development Units (PDUs) through PMI®. We’ve aligned them to meet the requirements of the PMI Talent Triangle™ making it easy for you to submit them with PMI®. We’ve created step-by-step instructions to claiming your PDUs here.
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What is the Talent Triangle, and how does it impact my PDUs?
PMI requires that you earn a minimum number of 8 PDUs in Ways of Working, Power Skills, and Business Acumen categories. This course qualifies for 3 Business Acumen PDUs towards your recertification.
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How long will I have access to this course?
If you purchase the individual course, you will have access for 6 months from the time you activate the course key in your account. If you purchase the PDU Passport, you’ll have either 6 or 12 months from date of purchase depending which PDU Passport subscription you chose.
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When will I be able to access this course?
Upon purchase, this course will automatically be added to your account. If you purchased this individual course, your 6-month access period will not begin until you activate the course key. Once activated, you can access the course anytime you want, 24/7, with internet connection for 6-months. If you purchase the PDU Passport, your access will begin right away.
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How long will it take me to complete the course?
You will earn 3 PDUs for completing this course. Therefore, it should take you about 3 hours to complete the course, but you can revisit sections or watch lessons as many times as you wish during your access period. One of the best features is you can pause a course and pick up right where you left off when you log back into your account. InSite is self-paced, which makes it simple for you to learn when it is convenient for you.
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Can I access this course from a mobile device?
Yes, you can take this course from your computer, tablet or mobile device. If you can access the internet, you can access this course.
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How do I report my PDUs?
You can report your PDUs and check your current PDU balance directly through PMI. For your convenience, we’ve created step-by-step instructions to claiming your PDUs here. You will receive a Certificate of Completion when you complete this course which you should save in case you get audited by PMI.